Catch unhappy customers
before they go public
PulseBack routes feedback intelligently. Happy customers go straight to Google Reviews. Unhappy ones come to you first, so you can fix things before they post.
30-day free trial • Cancel anytime
Recent Feedback
LiveAmazing service! Best coffee ever!
2m ago
Good food, friendly staff
15m ago
Wait time was a bit long today
1h ago
AI Insights
Updated nowCustomers love your latte art
Mentioned 18 times this week
Morning wait times trending up
Consider adding peak-hour staff
Everything you need to
protect your reputation
Powerful tools that work together to help you understand customers, prevent bad reviews, and grow your business.
Smart Review Routing
Happy customers (4-5 stars) get sent to Google Reviews. Unhappy customers come to you privately first, giving you a chance to make things right.
AI Insights
GPT-powered analysis identifies patterns, predicts issues, and suggests improvements automatically.
Competitor Intel
Track competitor ratings, get alerts when they change, and understand your market position.
AI Response Generator
Generate perfect, personalized responses to reviews in seconds. Match your brand voice and turn complaints into opportunities.
Generated response:
"Thank you so much for the kind words, Sarah! We're thrilled our latte art brightened your day. Can't wait to see you again soon! ☕"
Loved by local businesses
See what business owners are saying about PulseBack
"We caught 3 unhappy customers in our first week. All of them would have left bad reviews. We fixed their issues and now they're regulars."
"The AI response generator saves me an hour every day. I used to dread responding to reviews. Now it takes 30 seconds."
"I can finally see what my competitors are doing. When their ratings dropped, I knew exactly what to avoid. This changed everything for us."
Choose your plan
Start free for 30 days. Cancel anytime.
Starter
Essential feedback tools for a single location
- 10 AI responses/mo
- 3 AI insights/mo
- 1 user
- 1 location
- Basic dashboard
Professional
Full analytics and competitor intelligence
- 10 competitor tracking
- Unlimited AI responses & insights
- 3 team members
- 1 location
- Custom branding
- Priority support
- Theme detection
- Weekly reports
Premium
Enterprise features for serious growth
- 20 competitor tracking
- 10 locations
- 10 team members
- API access
- White-label option
Ready to protect your
online reputation?
Join 500+ businesses using PulseBack to catch unhappy customers before they write bad reviews.